Last Updated: February 6, 2026
Effective Date: February 6, 2026
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Subscriber", "you") and lluna ("Company", "we", "us", "our"), operating under Swedish law, governing your access to and use of the lluna.app website and associated AI-powered workspace services (collectively, the "Service", "Platform").
By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any provision contained herein, you must immediately discontinue use of the Platform.
1.1 "Account" means the registered user account created to access the Service, secured by unique credentials.
1.2 "Subscription" refers to the paid membership plan selected by the User, granting access to specific features and functionalities of the Platform.
1.3 "Content" encompasses all text, documents, files, data, information, and materials uploaded, created, stored, or processed through the Service by the User.
1.4 "AI Tools" designate the artificial intelligence-powered features provided through the Platform, including but not limited to AI chat functionality.
1.5 "Processing" means any operation performed on personal data, whether automated or manual, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, or deletion.
1.6 Where context permits, words in the singular include the plural and vice versa. Headings are for convenience only and do not affect interpretation of these Terms.
2.1 The Service is available exclusively to individuals who have attained the age of majority in their jurisdiction of residence, or to minors who have obtained verifiable parental or legal guardian consent. We reserve the right to request proof of age or consent documentation at any time.
2.2 During registration, you must provide accurate, complete, and current information. Falsification of registration details constitutes a material breach of these Terms and may result in immediate account suspension or termination without refund.
2.3 You bear sole responsibility for maintaining the confidentiality of your account credentials. All activities conducted through your Account shall be deemed to have been authorized by you. You must notify us immediately at info@lluna.app upon becoming aware of any unauthorized access or security breach.
2.4 We retain the right to refuse service, terminate accounts, or cancel subscriptions at our discretion, particularly where we reasonably suspect fraudulent activity, violation of these Terms, or misuse of the Platform.
3.1 lluna provides an integrated AI-powered workspace designed to assist users with academic and professional writing tasks, study management, and organizational activities. The Service incorporates features including deadline tracking, document creation with automatic saving functionality, PDF export capabilities, and AI-powered chat assistance in both full-screen and minimized formats.
3.2 Access to certain features requires an active paid Subscription. We reserve the right to modify, enhance, reduce, or discontinue any aspect of the Service at any time, with or without prior notice. Material changes affecting paid features will be communicated to active Subscribers.
3.3 The Service relies on third-party technologies and APIs to deliver its functionality. While we maintain service standards, we cannot guarantee uninterrupted availability and accept no liability for temporary disruptions caused by factors beyond our reasonable control, including but not limited to third-party service outages, internet connectivity issues, or force majeure events.
4.1 Subscription plans, pricing structures, and billing cycles are detailed on our website. All fees are quoted in the currency specified at the point of purchase and exclude applicable taxes unless otherwise stated. You acknowledge that different pricing may apply to different geographic regions.
4.2 By subscribing to a paid plan, you authorize us to charge the payment method provided for the initial subscription period and all subsequent renewal periods until cancellation. Subscription fees are billed in advance on a recurring basis according to the selected billing cycle.
4.3 We utilize Stripe as our third-party payment processor. By providing payment information, you represent that you are authorized to use the designated payment method and authorize us to charge all subscription fees. You acknowledge that Stripe's terms and privacy policy govern payment processing.
4.4 Price modifications may occur upon reasonable notice. Existing Subscribers will be notified at least thirty (30) days before any price increase takes effect. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
4.5 All fees are non-refundable except as expressly provided in Section 6 of these Terms or as required by applicable consumer protection legislation.
4.6 Failure to pay fees when due may result in suspension or termination of your Account and access to the Service. We reserve the right to engage collection agencies or pursue legal remedies to recover outstanding amounts, in which case you shall be responsible for all associated costs.
4.7 You may modify your subscription plan at any time through your account settings or by contacting us at info@lluna.app. When you upgrade to a higher-tier plan or downgrade to a lower-tier plan, the following terms apply:
Upon confirmation of your plan change, your current subscription is automatically terminated effective immediately. Your new subscription commences instantaneously, and you will be charged the full amount of the new plan's pricing without proration, credit, or adjustment based on remaining time in your previous billing cycle. No partial refunds or credits will be issued for the unused portion of your prior subscription.
Your billing cycle resets on the date you execute the plan change. Your next recurring charge will occur on the same date in the following billing period according to your new plan's frequency. For example, if you upgrade on the fifteenth of any month to a monthly plan, you will be charged on the fifteenth of each subsequent month.
Plan changes are effective immediately and take effect without delay. You will retain access to features of your new plan from the moment the change is confirmed. Should you wish to downgrade, you will lose access to features exclusive to your previous higher-tier plan once the downgrade becomes effective.
Downgrades may also trigger restrictions on your Account if your stored content or usage exceeds the limits of your new plan tier. In such cases, we will notify you of the required actions to bring your usage into compliance with your new plan's specifications.
Certain subscription plans include a limited allocation of usage credits, which are consumed when using AI-powered features within the Service.
Different AI models consume credits at different rates. Requests processed using the DeepSeek AI consume one (1) credit per request. Requests processed using Google Gemini AI consume between one (1) and two (2) credits per request depending on the length, complexity, and scope of the user's input as well as the amount of generated output. Requests processed using OpenAI's GPT model or Anthropic's Claude model will consume between one (1) and five (5) credits per request, depending on the length, complexity, and scope of the user's input as well as the amount of generated output.
Credit consumption is calculated automatically by the Service and may vary from one request to another. We do not guarantee that each AI request to GPT, Claude or Gemini Ai models will consume the same number of credits.
Once the allocated credits for a billing period are exhausted, access to AI-powered features may be limited or unavailable until credits reset or additional credits are made available under the applicable subscription plan.
Usage credits have no monetary value, are non-transferable, and are non-refundable.
5.1 In accordance with the Swedish Distance and Off-Premises Contracts Act (SFS 2005:59) and the EU Consumer Rights Directive, consumers residing in the European Economic Area and Sweden have the right to withdraw from their subscription without providing any reason within fourteen (14) calendar days from the date of subscription commencement.
5.2 To exercise your right of withdrawal, you must send an unequivocal statement of your decision to withdraw to info@lluna.app. You may use the model withdrawal form provided by Swedish consumer authorities, though its use is not mandatory. The withdrawal must be communicated before expiry of the fourteen-day period.
5.3 If you request that the Service commences during the withdrawal period and you subsequently exercise your right of withdrawal, you shall be liable for payment proportionate to the services actually provided up to the point of withdrawal communication. Such proportionate payment shall be calculated based on the total subscription price.
5.4 Upon valid withdrawal, we will reimburse all payments received from you, excluding any proportionate charges for services rendered as described in Section 5.3, within fourteen (14) days of receiving your withdrawal notice. Reimbursement will be made using the same payment method used for the original transaction unless you expressly agree otherwise. No fees will be charged for such reimbursement.
5.5 Your right of withdrawal is extinguished if you explicitly request immediate service commencement and acknowledge that you will lose your withdrawal right once service provision has been completed. By subscribing and immediately accessing the Platform's paid features, you provide such express consent and acknowledgment in accordance with Article 16(a) of Directive 2011/83/EU.
5.6 If we fail to inform you of your right of withdrawal, the withdrawal period shall extend to twelve (12) months from the date when the original fourteen-day period would have expired.
6.1 Beyond the statutory withdrawal period described in Section 5, subscription fees are generally non-refundable. Specifically, no refunds or credits will be issued for:
a) Claimed functionality limitations that were clearly disclosed at the time of subscription;
b) Third-party service limitations, outages, delays, or degraded performance beyond our reasonable control.
No refunds or credits will be issued for partial subscription periods, unused services, or cancellations made after the withdrawal period has expired.
6.2 Notwithstanding Section 6.1, we will provide a full refund where the Service experiences a material technical malfunction or defect that substantially impairs functionality, provided that the following conditions are satisfied:
a) You report the issue to info@lluna.app within seven (7) days of first experiencing the problem;
b) You provide sufficient detail to allow us to investigate and replicate the issue;
c) The problem is attributable to our systems or infrastructure rather than third-party services, your equipment, internet connection, or user error;
d) We are unable to resolve the issue within a reasonable timeframe, not exceeding thirty (30) days from receipt of your complaint.
6.3 Where a refund is granted under Section 6.2, the refund amount will be calculated proportionally based on the remaining unused portion of your subscription period. Refunds will be processed within fourteen (14) days of our decision to grant the refund and will be credited to the original payment method.
6.4 You may cancel your subscription at any time through your account settings or by contacting info@lluna.app. Cancellation will be effective at the end of the current billing cycle. You will retain access to paid features until the end of the paid period, after which your account will convert to a free tier if available, or access will be restricted.
6.5 We reserve the right to issue discretionary refunds or subscription credits on a case-by-case basis. Any such refund does not establish a precedent or waive our rights under these Terms.
6.6 Certain consumer protection laws may grant additional refund rights beyond those specified herein. Nothing in these Terms limits or excludes statutory rights available to consumers under Swedish or EU law.
7.1 All intellectual property rights in and to the Service, including but not limited to software, algorithms, user interface design, graphics, logos, text, and compilation of content, are owned by or licensed to us. These Terms do not convey any ownership rights; rather, they grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.
7.2 You retain all intellectual property rights in Content that you create, upload, or store using the Service. By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process your Content solely to the extent necessary to provide the Service and improve its functionality.
7.3 Our license to your Content terminates when you delete the Content from the Service, except to the extent we are required to retain copies for legitimate business purposes, legal compliance, or backup purposes. Deleted Content may persist in backup systems for up to ninety (90) days before permanent deletion.
7.4 You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from our Service except as permitted by these Terms or with our express written consent. Systematic extraction of data or content through automated means is strictly prohibited.
7.5 Any feedback, suggestions, or ideas you provide regarding the Service become our property, and we may use them without restriction or compensation to you.
8.1 We respect intellectual property rights and expect Users to do the same. You must not upload, store, share, or process any Content through the Service that infringes copyright, trademark, patent, trade secret, or other intellectual property rights of any third party.
8.2 If you believe that any Content accessible through the Service infringes your copyright, you must notify us at info@lluna.app with the following information:
a) Identification of the copyrighted work claimed to have been infringed;
b) Identification of the material claimed to be infringing and information sufficient to locate it;
c) Your contact information including email address;
d) A statement that you have a good faith belief that use of the material is unauthorized;
e) A statement that the information provided is accurate and that you are authorized to act on behalf of the copyright owner;
f) Your physical or electronic signature.
8.3 Upon receiving valid notification of claimed infringement, we will investigate and, where appropriate, remove or disable access to the allegedly infringing Content. We reserve the right to terminate accounts of repeat infringers.
8.4 You must not use the Service to create, store, share, or disseminate Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of privacy, hateful, or racially or ethnically objectionable. We reserve the right to remove such Content and terminate associated accounts without notice or refund.
9.1 We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), Swedish data protection legislation, and our Privacy Policy, which forms an integral part of these Terms. By using the Service, you consent to such processing and warrant that all data provided is accurate.
9.2 We act as a data controller with respect to personal data collected through account registration and service usage. Where you use the Service to process personal data of third parties, you act as a data controller and we may act as a data processor. In such circumstances, you must ensure compliance with all applicable data protection laws.
9.3 We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9.4 Personal data may be transferred to and processed in countries outside the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions as required by GDPR.
9.5 You have rights under GDPR including rights of access, rectification, erasure, restriction of processing, data portability, and objection. To exercise these rights, contact us at info@lluna.app. We will respond within one month of receiving your request.
9.6 In accordance with the EU Data Act (Regulation (EU) 2023/2854), which became fully applicable on September 12, 2025, you have rights regarding data portability and switching between service providers. Upon request, we will facilitate transfer of your data in a structured, commonly used, and machine-readable format.
10.1 The Service integrates with and relies upon third-party services including OpenAI API, DeepSeek API, Anthropic API, and Google's Gemini API for AI chat functionality, Strato Email for communications, and Stripe for payment processing. Your use of these integrated services is subject to their respective terms of service and privacy policies.
10.2 We do not control third-party services and accept no responsibility or liability for their availability, accuracy, content, or performance. Any disputes regarding third-party services must be resolved directly with the relevant provider.
10.3 Third-party service providers may change their terms, pricing, or availability without notice to us. We reserve the right to modify or discontinue integrations with third-party services at any time. Where such changes materially affect the Service, we will use reasonable efforts to provide notice.
10.4 By using the Service, you acknowledge that your data may be transmitted to and processed by third-party service providers as necessary to deliver functionality. We implement appropriate contractual safeguards with such providers to protect your data in accordance with GDPR requirements.
11.1 You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service in any manner that violates applicable local, national, or international law or regulation.
11.2 You must not engage in any of the following prohibited activities:
a) Attempting to gain unauthorized access to the Service, other user accounts, or computer systems;
b) Interfering with or disrupting the Service or servers or networks connected to the Service;
c) Using the Service to transmit viruses, malware, or other harmful code;
d) Collecting or harvesting personal information about other users without consent;
e) Using automated systems or software to extract data from the Service without authorization;
f) Impersonating any person or entity or falsely stating or misrepresenting your affiliation;
g) Engaging in any activity that imposes an unreasonable load on our infrastructure;
h) Attempting to reverse engineer, decompile, or disassemble any component of the Service.
11.3 We reserve the right to investigate violations of these Terms and cooperate with law enforcement authorities in prosecuting Users who engage in illegal activities.
11.4 You are solely responsible for all Content you upload, create, or process through the Service. We do not monitor User Content and accept no responsibility for its accuracy, quality, legality, or appropriateness.
12.1 The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
12.2 We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. We make no warranty regarding the quality, accuracy, reliability, or suitability of the Service for your particular needs.
12.3 AI-generated outputs provided through the Service may contain errors, inaccuracies, or inappropriate content. You are solely responsible for reviewing, verifying, and editing any AI-generated content before use. We accept no liability for consequences arising from reliance on AI outputs.
12.4 To the maximum extent permitted by Swedish law, our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to liability.
12.5 We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages.
12.6 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Swedish law.
12.7 Certain jurisdictions do not allow limitations on implied warranties or exclusions of liability for certain types of damages. Where such restrictions apply, some of the above limitations may not apply to you, and you may have additional rights under consumer protection legislation.
13.1 You agree to indemnify, defend, and hold harmless lluna, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
a) Your use or misuse of the Service;
b) Your violation of these Terms;
c) Your violation of any rights of third parties, including intellectual property rights;
d) Content you upload, create, or process through the Service;
e) Any breach of your representations and warranties.
13.2 We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.
14.1 These Terms remain in effect until terminated by either you or us. You may terminate your account at any time by discontinuing use of the Service and canceling your subscription through the account settings or by contacting info@lluna.app.
14.2 We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
a) Breach of these Terms;
b) Fraudulent or illegal activity;
c) Non-payment of fees;
d) Extended periods of inactivity;
e) Request by law enforcement or government agencies.
14.3 Upon termination for any reason, your right to access and use the Service immediately ceases. We will make reasonable efforts to allow you to export your Content for a period of thirty (30) days following termination, after which Content may be permanently deleted.
14.4 Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.
14.5 In accordance with the EU Data Act, consumers have the right to terminate contracts with a notice period not exceeding thirty (30) days, regardless of contract terms specifying longer periods.
15.1 We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email to the address associated with your account or through prominent notice within the Service at least thirty (30) days before the changes take effect.
15.2 Your continued use of the Service after modifications become effective constitutes acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and may cancel your subscription in accordance with Section 14.
15.3 We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice of material changes that adversely affect functionality available to paid Subscribers.
16.1 These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
16.2 Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sweden. However, we retain the right to seek injunctive relief in any jurisdiction.
16.3 If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence. Nothing in these Terms affects your rights as a consumer under mandatory consumer protection legislation.
16.4 European consumers may access the European Commission's Online Dispute Resolution platform at https://consumer-redress.ec.europa.eu for resolution of disputes.
17.1 These Terms constitute the entire agreement between you and lluna regarding the Service and supersede all prior agreements and understandings, whether written or oral.
17.2 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.3 You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this provision is void.
17.4 These Terms do not create any agency, partnership, joint venture, employment, or franchisee relationship between you and lluna.
17.5 Section headings are for convenience only and do not affect interpretation of these Terms.
17.6 Notices to you may be sent to the email address associated with your account. Notices to us must be sent to info@lluna.app and are deemed received when acknowledged by us.
17.7 We may provide translations of these Terms for convenience. In the event of any conflict between the English version and a translated version, the English version shall prevail.
If you have questions, concerns, or complaints regarding these Terms or the Service, please contact us at:
We endeavor to respond to all inquiries within five (5) business days.
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.